Pulling Your Balance Back to Your Wallet
Withdrawals follow the same Cashier tab you used for deposits — consistency is intentional. We route payouts back to the wallet you funded with, which keeps the verification chain short. Choose the amount, confirm the wallet details match your registered account, and submit. If your account verification is complete, the request moves to processing without a manual review hold. We do not
promise specific payout windows because wallet processing varies by provider; what we do control is the submission path, which is straightforward from your end.
- Go to Cashier and select Withdraw — From the same Cashier tab, switch to the Withdraw panel. Your registered withdrawal methods — DANA, OVO or GoPay — are listed automatically.
- Enter the amount — Type the amount you want to withdraw. The screen shows the minimum withdrawal threshold; stay at or above it to avoid a rejected request.
- Confirm your wallet details — Check that the wallet number shown matches your registered account. A mismatch here is the most common reason a withdrawal request is held for review.
- Submit and monitor status — Hit confirm and watch the status line in your transaction history. It moves from Pending to Processed once the wallet network acknowledges the transfer.